Last updated: 1 August 2026
| Situation | Refund |
|---|---|
| You paid, work has not started, and you change your mind | Full refund of our service fee |
| We already paid a government fee for you (state filing fee) | Service fee refunded; the government fee is not refundable |
| Work has started (our team began preparing your order) and you withdraw | No refund |
| Your case turns out to be something we cannot do | Full refund — catching that earlier was our job |
"Work has started" means our team began preparing your filing or submitted anything to a state or the IRS on your behalf.
To request a refund, reply to any of our emails or message us on WhatsApp. Requests made before work starts are processed right away.